Astonishingly, the only real problem with our home laptop was a faulty cord! The computer worked until one day the cord just refused to provide power. We tried out a local computer tech in Williamsport, MD who after hearing our sad tale, opened a drawer full of replacement cords and charged us $40! I immediately spent the entire weekend updating our backup drive and I've instigated regular back ups into our home routine. It's always nice when things work out in the end.